Fevergames Privacy Policy

Fevergames Co., Ltd. (hereinafter referred to as the “Company”) establishes and discloses the following personal information processing policy in accordance with Article 30 of the Personal Information Protection Act to ensure that users can safely use the website and mobile game services, and to guide users through the procedures and standards for processing personal information and to promptly and smoothly handle any complaints related thereto.
This privacy policy may be subject to change due to changes in relevant laws and guidelines or changes in the company's internal policies.

Article 1 [Personal Information Items Collected and Used]
① Personal information may be collected as follows to identify users.
    - [Required] Member information: External platform ID (Google, Apple, Facebook), domestic and foreign information

② Compliance with relevant laws when using games and portal services, protection of accounts and items, prevention of fraudulent users, and stable service
   The following information may be automatically collected and generated for purposes such as provision.

   - [Required] When installing and using the game: nickname, download history, service usage history, access log (including IP address), record of improper use, game version, payment history, terminal information (model name, OS information, terminal language and country information), device identification value, location information, advertising ID

③ When you use the customer center to provide smooth service, additional information will be collected as follows.
   - [Required] Customer consultation and complaint handling services: Email address, game name, game ID, nickname, UID
   - [Optional] Customer consultation and complaint handling service: Information required to confirm and respond to inquiries, terminal information (operating system, OS version, device ID, terminal model name), payment details

④ In order to process a refund upon user request, we request personal information as follows. Based on payment information
   The information collected may vary, and separate consent is obtained when necessary. Additionally, if the user is a minor,
   When processing a refund, we may request additional information to verify your identity and legal representative relationship.

   - [Required] Payment/refund information: Email address, game name, game ID, nickname
   - [Optional] Payment/Refund Information: In case of cancellation of payment by a minor, etc., documents proving real name and family relationship to confirm payment (resident registration copy / family relationship certificate), documents required to confirm payment method name (minor subscription confirmation certificate, SKT - service contract registration certificate / KT - subscription ledger certificate / LG - subscription confirmation), payment method confirmation documents (card payment details / card name confirmation), payment method confirmation documents (card payment details / card name confirmation) terminal information (operating system, OS version, device ID, terminal model name)

⑤ If a user wishes to participate in the company's events and marketing activities, the company may collect and use their personal information. However, in such cases, separate consent is obtained from the user.
   - [Optional] Consent to receive promotional information: Email address, mobile phone number


Article 2 [Method of collecting personal information]
① The company may collect users’ personal information through the following methods.
 - User response during customer inquiry process
 - Collection through network communication information or connection history


Article 3 [Purpose of Collection and Use of Personal Information]
① The company may use the collected personal information for the following purposes.
User Management
     - Personal identification, duplicate registration verification, management of abusive users, detection and restriction of use of abnormal users, contract performance, and dispute resolution in accordance with content provision.
Service provision
     - Complaint handling and other customer service provision, notification delivery, provision of paid payment services and notification of payment details, support for in-game cooperative play and community services
Development of new services and use in marketing and advertising
     - Providing new services, event information, improving service quality, and processing statistical information


Article 4 [Retention and Use Period of Personal Information]
① Collected personal information will be retained and used for as long as the user maintains their membership. If the user loses their membership, or even if their membership is maintained, the information will be destroyed without delay once the purpose of use has been fully achieved. However, the company will retain the user's information for a certain period of time, according to the "retention period" notified to the user when consenting to the collection and use of personal information.

Purpose of retention: To resolve consumer complaints and disputes when withdrawing from game service.
      Retention period: 30 days
      Items held: Access records (access date and time, access location information), records of improper use, download records, external platform ID, terminal information

Purpose of retention: To provide marketing information and event-related information, and to select winners.
     Retention period: Deleted immediately after winner notification
     Items held: Nickname, UID

② In cases where preservation is required pursuant to relevant laws and regulations, such as the Act on Consumer Protection in Electronic Commerce, etc. (hereinafter referred to as the "E-Commerce Act") and the Protection of Communications Secrets Act, the Company will retain user information for a specified period of time as prescribed by such laws and regulations. In such cases, the Company will use the retained information solely for the purpose of retention, and the retention period is as follows:

Records of display and advertising: 6 months (Electronic Commerce Act)
Records of contracts or subscription cancellations, etc.: 5 years (Electronic Commerce Act)
Records of payment and supply of goods, etc.: 5 years (Electronic Commerce Act)
Records of consumer complaints or dispute resolution: 3 years (Electronic Commerce Act)
Service usage records such as access logs and access IP information: 1 year (Communications Secrets Protection Act)


Article 5 [Procedures and Methods for Destruction of Personal Information]
① When personal information becomes unnecessary, such as when the retention period for personal information expires or the processing purpose is achieved, the company destroys the personal information without delay.
Destruction Procedure – The Company destroys personal information for which the retention period has expired in a manner that renders it irretrievable.

※ However, even if the user deletes the mobile game app (hereinafter referred to as “App”), personal information collected by the company will not be immediately destroyed.

How to destroy
 - Personal information stored in electronic file format is deleted using a technical method that renders the records unrecoverable.
 - Personal information printed on paper is destroyed by shredding.


Article 6 [Matters Regarding Provision of Personal Information to Third Parties] 
① The Company processes users' personal information only within the scope specified in " Article 3 [Purpose of Collection and Use of Personal Information] " and, in principle, does not provide users' personal information to external parties. However, the following cases are exceptions.

If the user has agreed in advance
In cases where there is a request from an investigative agency in accordance with the procedures and methods stipulated by law for investigative purposes, based on special provisions of the law, a court judgment or order, a binding order of an administrative agency, or for investigative purposes.


② In accordance with the "Personal Information Processing and Protection Guidelines in Emergency Situations" jointly announced by relevant government ministries, personal information may be provided to relevant agencies without the consent of the data subject in the event of an emergency, such as a disaster, infectious disease, an incident or accident posing an imminent threat to life or body, or imminent property loss. For more information, please click here.



Article 7 [Entrustment of Personal Information Processing and International Transfer]
The personal information processing consignment work is as follows.

- Trustee: Amazon Web Service, Inc.
- Consignment work: Data storage and system operation for service provision
- Personal information retention and use period: Until membership withdrawal or service termination, or until the purpose of personal information retention and use is achieved.

Among the personal information processing entrustments, the entrusted tasks processed overseas are as follows.
If you wish to opt out of the transfer of your personal information, you can request it by contacting the Personal Information Protection Officer/Manager or the relevant department (fevergames@fevergames.co.kr). However, if you opt out of international transfer, you will not be able to use Fevergames' game services.

- Name of the company receiving the transfer: Firebase Service (Google LLC and its affiliates)
- Previous recipient: (Information Management Officer Contact Information): https://firebase.google.com/support (Contact via Google Cloud Support Center)
- Previous country: United States
- Previous date and method: Transmission via network at the time of entering necessary information for service use.
- Transferred items: nickname, service usage information, browser, and device information
- Purpose of use: Data storage and system operation for service provision
- Personal information retention and use period: Until membership withdrawal or service termination, or until the purpose of personal information retention and use is achieved.
 


Article 8 [User and Legal Representative Rights and How to Exercise Them]
① Users and legal representatives of children under the age of 14 (hereinafter referred to as “children”) may request to view, correct, or delete their own personal information or that of the child at any time.
② Users and their children's legal representatives may exercise the rights specified in Paragraph 1 by contacting the Company's main phone number, email, etc., or by contacting the Personal Information Protection Officer (fevergames@fevergames.co.kr). Upon receiving a request to exercise rights from a user or their child's legal representative, the Company will promptly take the necessary measures.
③ Requests to view or suspend processing of personal information may be subject to restrictions on the user’s rights pursuant to Article 35, Paragraph 4 and Article 37, Paragraph 2 of the Personal Information Protection Act.
④ Requests for correction or deletion of personal information may be rejected if there are provisions based on other laws and regulations.


Article 9 [Matters concerning the installation, operation, and rejection of automatic personal information collection devices]
① The company does not use ‘cookies’ that store and periodically retrieve user usage information.
② The company allows online personalized advertising providers to collect behavioral information. Online personalized advertising: This refers to a marketing technique that analyzes users' online usage patterns, access history, and other factors to provide services tailored to their specific characteristics.

Online personalized advertising providers: Google, Facebook, AdMob
Behavioral information collection method: Automatically collected when users visit a website or run an app.
Behavioral information collected: User's website visit history, app usage history, and search history.


5. How to Opt Out of Advertising Identifier Collection
: Users can choose whether to receive customized advertisements and can voluntarily disable the terminal option to prevent the collection of advertising identifiers through the path below.

- AOS (Android OS): Device Settings -> Google -> Advertising or Device Settings -> Privacy -> Advertising
iOS (Apple OS): Device Settings -> Privacy -> Apple Ads

※ The release path may vary depending on the OS version.


Article 10 [Measures to Ensure the Security of Personal Information]
① When processing users' personal information, the company takes the following measures to ensure the safety of personal information and prevent it from being lost, stolen, leaked, falsified, altered or damaged.

Administrative measures: Establishment and implementation of an internal management plan, training of employees and personal information handlers.
Technical measures: Manage access rights to personal information processing systems, install and update security programs on company-wide PCs and servers.
Physical measures: Controlled access to computer rooms


Article 11 [Judgment Criteria for Additional Use or Provision Without the Consent of the Data Subject]
① The Company may additionally use and provide personal information without the consent of the data subject pursuant to Articles 15, Paragraph 3 and 17, Paragraph 4 of the Personal Information Protection Act and Article 14-2, Paragraph 1 of the Enforcement Decree of the Personal Information Protection Act. Accordingly, the Company has considered the following factors in order to enable additional use and provision without the consent of the data subject.

- Whether the purpose of additional use or provision of personal information is related to the original purpose of collection.
- Whether there is a possibility of predicting additional use or provision of personal information in light of the circumstances in which the personal information was collected or the processing practices.
- Whether additional use or provision of personal information unfairly infringes upon the interests of the data subject.
- Whether necessary measures to ensure security, such as pseudonymization or encryption, have been taken


Article 12 [Personal Information Protection Manager]
① The company is responsible for overall management of personal information processing, and has designated a personal information protection officer and personal information manager as follows to handle complaints and provide remedies for damages from information subjects related to personal information processing.

Personal Information Protection Officer/Manager
Name: Jeong Jae-hong
Position: CEO
Contact: dillon.jeong@fevergames.co.kr


Article 13 [Processing of requests for access, correction, or deletion of personal information]
① Users may request access to, correction of, or deletion of personal information in accordance with Article 35 of the Personal Information Protection Act to the department below.
 We will strive to process requests for access, correction, or deletion of personal information promptly.
 Department responsible for handling requests for access, correction, and deletion of personal information
Contact: dillon.jeong@fevergames.co.kr


Article 14 [Remedies for Infringement of User Rights]
① Users may inquire about damage relief and consultation regarding personal information infringement to the following organizations.

  - Personal Information Infringement Report Center
    Phone number: 118 (without area code)
    Website: https://privacy.kisa.or.kr
 
  - Personal Information Dispute Mediation Committee
    Phone number: 1833-6972 (no area code)
    Website: https://www.kopico.go.kr
 
  - Supreme Prosecutors' Office Cyber Investigation Division
    Phone number: 1301 (without area code)
    Website: https://www.spo.go.kr
 
  - National Police Agency Cyber Investigation Bureau
    Phone number: 182 (without area code)
    Website: https://ecrm.police.go.kr


Article 15 [Changes to Personal Information Processing Policy]
① The Company's personal information processing policy may change due to changes in the law or the Company's internal policies. In such cases, the Company will notify users of such changes at least seven days prior to the effective date through a method accessible to users on the Company website or within the Service. However, if the changes are detrimental to members or are significant, notification will be provided at least 30 days prior to the effective date.
② To ensure users can easily review any changes, we provide a copy of the previous version of our Privacy Policy. You can view the previous version by clicking the date in the upper right corner.